What is IT Service Management? Do You Need it for Your Business?

Did you know the average small business spends between $10,000 and $49,000 on technology every year? It is clear technology has revolutionized how we do business and small businesses are catching on.

However, it’s one thing to spend money on technology on it’s another thing for the technology that works optimally for your business. A good number of companies have technology (hardware and software) that they aren’t utilizing fully. Are you one of these businesses?

If yes, or you aren’t sure, it’s time to look into IT service management. But what is IT service management? You ask.

Keep reading to learn more about managed IT services and why your business needs to use them.

What Is IT Service Management?

IT service management (ITSM) is the implementation of processes, policies, and procedures to enable a business to make the best use of its hardware and software technologies. The primary goal is to make the organization more efficient, thus delivering high-quality services to its customers or clients.

As a business owner or manager, you want your people to use the various technologies that are available to them. If a worker doesn’t quite know how to use business software to execute a certain task, for instance, that’s a failure on your part. And if that task is customer-facing, the said worker won’t be in the best position to help the customer. This can hurt the customer’s satisfaction or experience.

ITSM seeks to eliminate such scenarios.

Now, there are two key approaches to ITSM. As an organization, you can choose to build an in-house ITSM team. Or, you could opt to outsource the function to a third party that specializes in offering ITSM.

Why Your Business Needs to Outsource ITSM

If you’re on the fence about outsourcing ITSM, there are good reasons to cross over and outsource. Here are some of the benefits of managed IT.

Free Up Internal Resources

As a small business, you likely don’t have the capacity to hire as many employees as you’d like. Your labor costs will be too high to afford. Even with your current workforce, there’s a chance you’re stretched thin.

Outsourcing can enable your business to free up internal resources. If you’re not outsourcing, the alternative is to build an in-house team. Having a few IT specialists watching over the organization’s entire IT infrastructure can be demanding and even inefficient.

But when you outsource to a capable managed IT provider, a large number of tasks will be taken off your IT team’s plate. They’ll be able to focus on core tasks and you won’t feel pressured to expand the team.

Affordable and Cost-Effective

Some small business owners think outsourcing is for big companies. Nothing could be further from the truth. If anything, outsourcing services are designed for small businesses that can’t afford to maintain large in-house teams.

What’s more, many providers offer managed IT service plans at different price points. Of course, you get what you pay for, but knowing that there are plans that suit your budget is reason enough to consider outsourcing.

Make the Most of ITSM

Now that you know what is IT service management and how it can benefit your business, are you ready to embrace it? There are many companies that offer outsourced ITSM, so ensure you choose one carefully.

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