In 2020, the global customer relationship management (CRM) market was over $52bn. Experts say this number will more than double to nearly $130bn by 2028.
If your business is looking to invest in CRM software, it’s a great decision. But you may be wondering which CRM solution to choose. Many companies can’t decide between NetSuite vs. Salesforce.
In this article, you’ll learn more about these providers and how their pricing compares.
What Is NetSuite Software?
NetSuite is the leading integrated cloud business software on the market by the technology giant, Oracle. It offers software such as:
- Customer relationship management (CRM)
- Netsuite ERP
- Professional services automation (PSA)
While CRM is part of NetSuite, the software offers many more tools as Netsuite is an ERP first.
NetSuite CRM includes capabilities like:
- Salesforce automation
- Marketing automation
- Sales forecasting
- Quotes and order management
- E-commerce integrations
It comes with a user-friendly interface and mobile functionality. NetSuite support is accessible through the company’s phone number. The company offers assistance based on location.
However, NetSuite doesn’t offer live chat support.
The Netsuite price is not readily available through its website. If you want to learn more about NetSuite pricing, you have to reach out to the company directly and request a consultation.
A consultant will help you build a package with the tools you need. This is helpful for businesses to get exactly the tools and services they require.
Even though Oracle doesn’t promote NetSuite’s prices, pricing calculators state prices start at $990 per month to buy the initial license. After that, there is a $99 fee every time you register a user per month.
The level of support and storage your business requires will add extra costs.
What Is Salesforce?
Salesforce is a popular cloud-based software company. It provides a robust CRM solution. Its primary offering, Sales Cloud, works to increase efficiency for B2B and B2C businesses.
The main features include:
- Sales collaboration
- Lead management
- Email integration
- Contact management
Unlike NetSuite, Salesforce doesn’t provide accounting software. Instead, Salesforce relies on integrations with third-party apps to reach the same functionality as NetSuite.
Salesforce support is also available by phone. But, customers can engage in a live chat with a customer service agent too.
Salesforces offers consumers pricing upfront. Yet, they similarly structure their pricing as NetSuite. As a result, businesses can choose the services they need to create a monthly package.
For example, sales cloud solutions range from $25-$1,250 per user per month, depending on the package. Service cloud solutions range from $75-$300 per user per month.
You can view Salesforce’s product pricing page to get a better idea of how much your business will need to spend with Salesforce.
NetSuite Vs. Salesforce: And The Winner Is?
When it comes to CRM, professionals tend to prefer Salesforce. However, NetSuite may be the way to go for businesses looking to integrate several solutions in one. So, there is no clear winner when it comes to NetSuite vs. Salesforce.
To figure out what is best for your business, contact a representative from each company to get a cost breakdown of the specific services and tools you require.
If you’re interested in learning about or comparing other business technologies, head to the Business section above.