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How Useful Is Case Management In The Homelessness Sector

In any system, case management is an essential process through which all work is coordinated and all necessary resources are accessed. In the homelessness sector, case management has become even more critical as the variety of services available to homeless individuals has multiplied. While some providers may offer only a single service (such as emergency shelter), others may provide a range of services (such as housing counseling, weatherization, and support with other social services). To ensure that these services are appropriately matched to each client’s needs, case management is necessary. This article will explore the foundations and benefits of case management in homeless service delivery.

What Is Case Management?

At its core, case management is a process that allows for the coordination and provision of services to individuals. This process/strategy can be carried out by either one practitioner or a team of practitioners. Case management in the homelessness sector is best described as a process that can involve multiple aspects and services. This differs from other cases where case management may only occur when one service provision takes place (e.g. substance rehabilitation, psychiatric services). 

In the homelessness sector, case management typically occurs with individuals who have a range of housing and social service needs. One good example of case management in the homelessness sector is hmis software from Case Worthy which offers a comprehensive set of tools to give you full control over the process. Now that you understand what case management is, let’s go over some key points about it.

Collaboration And Cooperation

When it comes to case management in the homelessness sector, collaboration and cooperation are the cornerstones. Collaboration involves working with other individuals, groups, or organizations to find solutions for individual needs. This could mean teaming up with a mental health provider for an individual living on the street who has significant anxiety. Cooperation, on the other hand, means working with various individuals or groups to help meet specific goals. The case manager would work with a client to develop a list of goals that can be achieved in order for them to move towards stability within the community.

Right Matching Of Services

Another key point of having a case manager in the homelessness sector is ensuring that the appropriate services are provided to each client. This requires a thorough assessment of each client, starting with self-identified needs and goals. Case managers must work closely with clients to understand their strengths and limitations, as well as how best to match them with various services available. In this process, it’s important to remember that a client may not be willing or ready to engage in a certain service. 

For example, a homeless man who has been experiencing hallucinations may not want to go into a psychiatric hospital right away. Working closely with the client ensures that they are provided with additional support and services as they work towards their goals over time.


In the homelessness sector, a thorough assessment of an individual is a necessary step toward case management. This requires looking carefully at each client’s history and needs while also determining the best course of action for their current situation. A number of tools have been developed which can be used to determine needs and prioritize resources. In addition to basic demographic information such as age, gender, race, etc. clients are often asked about their history of homelessness, substance abuse history, mental health history, physical disabilities/illnesses, educational background/exposure to education institutions (such as colleges or universities), and family background.


One key aspect of case management in the homelessness sector is that it provides the ability to generate reports that can be shared with clients. Reports are important for a number of reasons. For the case manager, it is an opportunity to demonstrate their work to others who may contribute to the case (such as other service providers). It also allows for other individuals related to the case to take part in monthly or bi-annual reviews so they understand how the client is progressing. Finally, reports are important for clients because it allows them to see what has been recorded about their case in order to reinforce trust between themselves and their caseworker.


Another key point of case management in the homelessness sector is managing tasks for clients through a set workflow. This can be achieved by setting up various project management software which allows the case manager to track the progress of tasks, deadlines for projects/tasks, and input from other individuals on whether or not they are completed. A system like this ensures that projects are managed effectively so that the case manager is aware of where each task stands in relation to others. This also helps with the prioritization of tasks and if a client is behind in one task, it can be determined why this is the case and what additional services they require.

Support With Other Services

Additionally, case managers in the homelessness sector are able to provide support with other services on an individual basis. This can be done through direct efforts on their part or by referring individuals to specific programs that help meet certain needs, such as housing or career counseling services. This requires case managers to have a strong understanding of what is available within the community and how they can help their clients access these services.

Evaluation For Success

Finally, case management in the homelessness sector allows for an evaluation of success to take place at different points along the way. It is important, however, to remember that not every client is going to be successful. Those who are unable to make any strides or progress towards meeting their goals, may require a different type of service altogether. This is where case managers can work with clients and help them access the appropriate services for their needs.

Case management in the homelessness sector is an effective way to get people back on their feet. It offers evaluation for success, assessments, reports, workflows, and support with other services. Case managers are able to collaborate and cooperate with other nonprofits in the community, including hospitals, substance abuse centers, mental health facilities, rehab centers, etc. and provide support and guidance to individuals in the community who are struggling with homelessness. Case management helps clients keep track of their progress and live independently, without relying on others for help. It is a way to help people make changes in order to achieve their goals and work toward living a happier life as independent individuals.

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